A concise overview of roles, money flow, challenge statuses, and payout/refund logic on Dogmato.
A fan initiates or supports demand. A supporter may leave a pledge without immediate charge or complete real payment when the workflow opens it.
A creator or brand acts as the performer. Dogmato operates workflow, moderation, dispute handling, and payout logic. The PSP handles real payment processing.
Typical states include draft, pending_review, pending_payment, published, pending creator review / changed, inprocess, pending result vote / disputed, completed or cancelled.
These states determine when payment is allowed, when funds remain held, and when payout or refund becomes available.
A pledge is non-charged intent. A confirmed real payment is held against the challenge until completion acceptance or another lifecycle outcome that authorizes the payout path.
Even after payout opens, the case still remains staged: before processed state it may go through verification/KYC, payout review, investigation, or a temporary hold. If the challenge is cancelled, refused after acceptance, not completed, or resolved in favor of a refund, the platform moves funds into the refund path.
Dogmato applies moderation rules, creator ownership verification, manual review for suspicious flows, and KYC/payout gating before creator fund release.
The platform may restrict visibility, delay payout, or hold funds when fraud, sanctions, consumer-protection, or PSP review signals appear.
| Event | Fund state | Next step |
|---|---|---|
| Pledge submitted | No charge yet | Wait for conversion or payment opening |
| Payment confirmed | Funds held against challenge | Wait for completion / review outcome |
| Challenge completed and accepted | Payout release path opens, but not as an instant auto-transfer | Creator payout after manual payout/KYC checks and processing |
| Challenge cancelled / rejected / refund dispute | Refund path triggered | Return to supporter through PSP rails |
This page gives payment partners a concise Dogmato overview: fan-funded challenges, pledge-to-payment flow, held funds, disputes, payout checks, and operator contacts.